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We respond to tech tickets within one business day and usually much faster than that. If you do not see a reply, please check your spam folder.
PLEASE NOTE: We are in peak installation season, there may be a delay of 24-48 hours in responding to tech requests, however we do respond to everyone. Avoid opening multiple cases as the system will combine and reprioritize your case as ‘new’ and you’ll lose your place in line. Also, avoid responding to your ticket until we have responded/replied. This causes the system to put a new time stamp and moves your ticket to the bottom of the line.