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So that we can provide you with the best possible assistance, please provide the information requested below. This will go directly to a real human so they can be prepared with all the information they need to assist you when they contact you.

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We respond to tech tickets within one business day and usually much faster than that. If you do not see a reply, please check your spam folder.

PLEASE NOTE: We are in peak installation season, there may be a delay of 24-48 hours in responding to tech requests, however we do respond to everyone. Avoid opening multiple cases as the system will combine and reprioritize your case as ‘new’ and you’ll lose your place in line. Also, avoid responding to your ticket until we have responded/replied. This causes the system to put a new time stamp and moves your ticket to the bottom of the line.

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